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Customer relationship management – CRM

Oracle LiveLook: A much better version of Salesforce.com’s SOS

In April 2014, Salesforce.com released the Salesforce1 Service Cloud SOS.  The concept is nothing new as it was borrowed from Amazon’s Mayday button.  When a customer needs assistance with a mobile app, he or she simply clicks or tap on the SOS button that is included in the app.  Like Mayday, SOS allows a customer […]

The Internet of Things and CRM

  Customer relationship management (CRM) is becoming more and more essential to businesses and companies that belong to highly competitive industries.  It helps them enhance their customer experience and makes it easier for them to engage with their buyers.  And the trend is such that companies are looking for CRM packages that allow them to […]